Complaints Procedure

Abuse Prevention Services aims to provide the best possible experience to all clients receiving support of our agency.

  • If you are unhappy about any part of your experience with Abuse Prevention Services, we welcome your feedback.  This can be done via email to the Clinical Manager clinicalmanager@abuseprevention.org.nz or by calling the Clinical Manager on 09 425 8130 

  • The Clinical Manager will be responsible for talking with you to understand more about your experience. The Clinical Manager will investigate in response to your experience and feedback, which may include gathering more information i.e. talking with the staff involved and reviewing internal practices and processes, to help determine the outcome of your feedback/complaint.

  • If the issue remains unresolved for you, and you wish to make a formal complaint, please forward your complaint in writing to the Clinical Manager and copy in the Abuse Prevention Services governance committee Chairperson, chair@abuseprevention.org.nz  You will be contacted by the Chairperson on receipt of the complaint and will be advised of the process. 

  • Postal Address
    Clinical Manager
    Abuse Prevention Services
    PO Box 398
    Warkworth 0941